Refund Policy

Effective from: 02-feb-2023

At Toyo Boeki International Co. Ltd., we are committed to providing our customers with high-quality vehicles and excellent customer service. This Refund Policy outlines the terms and conditions under which refunds will be processed. By making a purchase from us, you agree to the terms of this Refund Policy.

1. Refund Eligibility

Refunds are only eligible under the following conditions:

• The request for a refund must be made within 30 days of the payment date.
• The vehicle has not yet been shipped or delivered to the customer.
• The vehicle is failed to pass required inspection in country.

2. Non-Refundable Conditions

We do not offer refunds under the following circumstances:

• The request for a refund is made after 30 days of the payment date.
• The vehicle has been shipped or delivered to the customer.
• The vehicle has passed Inspection test as required in country.

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team at [insert contact email] within 30 days of your payment date.
2. Provide your order number, payment details, and reason for the refund request.
3. Our team will review your request and, if eligible, process your refund within 14 business days.

4. Refund Method

Approved refunds will be issued using the same payment method used for the original transaction. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider’s policies.